The National Emergency Numbers Association (NENA) has developed a service that is now active that will enable pipeline operators to contact the appropriate local emergency access point. The primary goal of the Registry is to ensure the accuracy, timeliness and efficiency of the information that is passed among Public Safety Access Points (PSAPs), private call centers and other stakeholders in emergency situations. Because of the sensitive nature of the contact information that is contained within the NENA PSAP Registry, online access to the Registry is secure and password-protected. After your initial registration and verification is complete, you will be able to begin using the Registry immediately.

PHMSA recently issued ADB 2012-09 on Pipeline Safety and Communication During Emergency Situations to remind operators of gas, hazardous liquid, and liquefied natural gas pipeline facilities that operators should immediately and directly notify the Public Safety Access Point (PSAP) that serves the communities and jurisdictions in which those pipelines are located when there are indications of a pipeline facility emergency. NENA’s PSAP Registry is a practical option for large or midsized pipeline operators to efficiently contact those PSAPs.

Additional information regarding NENA’s PSAP registry can be found on the NENA website.